Refund Policy
Last Updated: January 22, 2026
1. Refund Eligibility
We offer refunds under the following circumstances:
- Service cancellation within 7 days of purchase
- Technical issues preventing service usage
- Duplicate payments
- Billing errors
2. Refund Request Process
To request a refund:
- Contact our support team through the support ticket system
- Provide your order details and reason for refund
- Our team will review your request within 3-5 business days
- You will be notified of the decision via email
3. Refund Processing Time
Approved refunds will be processed within 7-10 business days. The refund will be credited to the original payment method used for the transaction.
4. Non-Refundable Items
The following are not eligible for refunds:
- Services used beyond the refund period
- Third-party fees or charges
- Services purchased more than 30 days ago
- Refunds requested due to violation of Terms & Conditions
5. Partial Refunds
In some cases, we may offer partial refunds based on:
- Remaining service period
- Usage of the service
- Specific circumstances of the request
6. Chargebacks
If you initiate a chargeback instead of contacting us first, your account may be suspended. Please contact us directly to resolve any billing issues.
7. Contact Us
For refund inquiries, please contact our support team through the support ticket system or contact page.